Microsoft is currently experiencing a global service outage affecting Microsoft 365, including Outlook and other business applications. This outage is not impacting Colt’s Network or Services but does impact some internal systems and processes. We are actively managing the situation, to minimise disruption to our customers and maintain service continuity wherever possible.

What is working as normal?

The following services and activities remain unaffected:

• Our Network is completely unaffected and monitoring, alerting and alarming is operating normally
• Our Service Desk remains fully operational and available to support you. We have additional arrangements in place to manage any increase in calls due to the outage: https://www.colt.net/contact/support#numbers
• Our Field Engineers are continuing business as usual with planned site visits, deliveries and incident repair
• Our Billing and Invoicing systems are not impacted by this outage

What is currently affected?

The Microsoft outage is impacting some of our communication channels and internal processes:

• Colt Online Portal: The portal remains available. However, customers may experience authentication difficulties if MFA links are sent to an outlook email account. Please call our service desk who are ready to support you: https://www.colt.net/contact/support#numbers
• Automated Notifications: Notifications relating to planned works, incident resolution, order management and deliveries are currently unavailable
• Non-Fault Tickets and Billing Queries: These are normally managed through email, so are currently unable to be processed or logged through the usual channels.
• Billing & Collections Queries: While our billing systems remain fully operational, queries related to collections or disputes may be delayed due to email disruption

We are working closely with Microsoft to monitor the situation and restore normal operations as quickly as possible. We will continue to keep our www.colt.net/status page updated as the resolution progresses.

For urgent assistance, please contact our Service desk using the numbers available here: https://www.colt.net/contact/support#numbers. Your account and service managers remain contactable by phone to support you.

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We are currently experiencing the global outage affecting Microsoft 365, including Outlook and other business applications.

Microsoft is actively investigating the issue, and we are working closely with them to support a resolution as quickly as possible. In the meantime, you will experience delays in responses via email and Teams.

We apologise for any inconvenience this may cause and appreciate your patience. We will continue to provide updates here as the situation progresses and share further information as soon as it becomes available.